Find a Mall Near You
Originally founded in 1901 by John W. Nordstrom and a partner as a Seattle shoe shop, this upscale department store chain is renowned for its unrivaled customer service principals and unique merchandise. Selections vary by store and include clothing, footwear, jewelry, beauty, household, bedding and furniture wares. Fashion collections cater to women, men and children, with high-end designer brands a highlight. Nordstrom-branded cafes and restaurants are also featured in select stores. Nordstrom operates over 100 stores across the United States. (For the more budget-conscious fashion shopper, Nordstrom Rack, the brand’s clearance store, is available in various locations.)
Service is a top-priority at Nordstrom. From floor salespeople to upper management, policies are supported storewide and clearly geared around the customer. Returns are a non-issue at and reasons are not needed. Simply bring back your merchandise and you’ll be given a refund. This easy and flexible policy has attributed to Nordstrom’s solid customer loyalty. Adding another level to the Nordstrom shopping experience are the Personal Stylists. With a dedicated in-store department, these services are complimentary and are by-appointment only.
Another facet of elevated service is via Nordstrom’s Web site, where shopping is a true pleasure. Not only can customers access the latest style catalog, but purchases can be made online and picked up in stores. “The Thread” keeps shoppers in-the-know with weekly store updates including designer trunk shoes and appearances, while Live Chats with design and beauty specialists are the ultimate access to fashion at the click of a button.
Dedicated to social responsibility, the Nordstrom Cares program advocates varied efforts such as its six decades of support of the United Way, non-profit giving to local and global community groups, as well as its signature Nordstrom Scholarship Program. Sustaining the environment is also on the forefront of the company’s collaborative mission, including resource conservation, waste management, and product and packaging innovations.
With excellent shopping and unparalleled service-not to mention its Hall of Fame status of Fortune magazine’s “100 Best Companies to Work For” lists-Nordstrom is undeniably a leader of today’s department-store pack. For more information, visit www.nordstrom.com